Privacy Policy dewi39

Dewi39 is an online betting entertainment platform operating for users in Malaysia. We understand that your trust is our most valuable asset — and that trust begins with how we handle your personal information.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. It clearly explains what information we collect, why we need it, how it is stored securely, and the rights you have as a user.

We do not treat privacy as a mere compliance checkbox. For us, protecting your personal data is part of our responsibility as a trusted platform. Every technical and operational decision we make is guided by user data security as a primary consideration.

Dewi39 only collects information that is genuinely necessary to provide a safe and seamless service. Information is collected through three main methods — information you provide directly, information generated automatically during use, and information from trusted third-party sources.

Every piece of data we collect has a clear and legitimate purpose. We do not collect information for unstated reasons. The following are the primary purposes for which your data is used:

• Identity verification and KYC – to verify that the account belongs to you and prevent unauthorized access.
• Transaction processing – to verify deposits, process withdrawals, and maintain accurate financial records.
• Platform security – to detect and prevent fraud, hacking, and suspicious activity.
• Customer support – to provide effective assistance and resolve issues promptly based on your account history.
• Legal compliance – to meet regulatory reporting requirements and comply with valid court orders.
• Platform improvements – to analyze usage patterns and improve the overall user experience.
• Service communications – to send important notices related to your account, security, and policy updates.

For marketing purposes such as sending promotional offers, we will only do so if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time.

User data security is at the core of dewi39's technical operations. We continuously invest in security infrastructure to ensure your information remains protected at all times.

Security measures we have in place include:

• 256-bit SSL Encryption – all data transmitted between your device and our servers is fully encrypted.
• Database-level data encryption – sensitive information such as passwords and identity documents is stored in encrypted form.
• Two-factor authentication (2FA) – an additional security layer available and encouraged for all accounts.
• 24/7 Monitoring – automated threat detection systems operate around the clock to identify unusual activity.
• Strict access controls – only authorized staff with a legitimate job requirement may access user data.
• Regular security audits – vulnerability assessments and penetration testing are conducted regularly by independent third parties.

Your personal data is retained for as long as necessary for the stated purposes or as required by law. Once an account is closed, data will be deleted or anonymised within a defined period in accordance with compliance requirements.

Dewi39 does not share, sell, or disclose your personal information to third parties without your consent — except in the limited situations described below. Every instance of data sharing is carried out on a strict need-to-know basis and is subject to binding confidentiality agreements.

Your information may be shared with:

• Licensed payment service providers – to process your deposits and withdrawals securely. They receive only the information necessary for processing purposes.
• Game providers – game session information required to verify outcomes and settle wagers.
• Regulatory authorities – when required by law or a valid court order under the relevant jurisdiction.
• Technical service providers – such as cloud services and security monitoring, subject to strict data processing agreements.

In all cases above, we ensure that data recipients comply with security and privacy standards equal to or exceeding our own. We do not allow any partner to use your data for their own purposes.

The dewi39 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies – required for the platform to function properly, including maintaining login sessions and language preferences. These cookies cannot be disabled.
• Performance Cookies – collects aggregated information about how users interact with the platform to help us improve functionality and content.
• Functional Cookies – stores your preferences such as display settings and favorite game selections for a smoother experience.
• Analytics Cookies – used to understand traffic and usage patterns anonymously for platform improvement purposes.

You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect platform functionality. For the best experience, we recommend keeping essential cookies active.

As a dewi39 user, you have certain rights regarding your personal data under the Malaysia Personal Data Protection Act 2010 (PDPA). We fully respect and facilitate the exercise of these rights.

To exercise any of the rights above, contact our privacy team via Live Chat or support email. We will process your request within 30 business days. For complex cases, we will notify you if additional time is required.

Dewi39 is a platform exclusively for individuals aged 18 and above. We take the protection of minors very seriously and have dedicated measures in place to prevent underage access to our platform.

We do not intentionally collect or store any personal information from individuals under the age of 18. If we find that an account was registered by a minor, the account will be terminated immediately and any remaining balance will be returned to the legal guardian.

Dewi39 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. The "Effective Date" at the top of this document will be updated whenever changes are made.

For amendments considered significant and involving material changes to how we handle your data, we will notify you via:

• In-platform notifications when you log in.
• Notification email to the address registered with your account.
• Notification banner on the platform homepage.

Continued use of the platform after the effective date of any amendment constitutes your agreement to the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or complaints about how dewi39 handles your personal data, our privacy team is ready to assist. We are committed to responding to all privacy enquiries within the stipulated timeframe.

Ways to contact us:

• Live Chat – the fastest option, available 24/7 in Bahasa Melayu and English directly within the dewi39 platform.
• Email – send your inquiry to [email protected] with the subject line "Privacy Inquiry".

For complaints that cannot be resolved through internal channels, you have the right to refer to the Malaysia Department of Personal Data Protection or the relevant authority.