Terms and Conditions Use of the dewi39 Platform

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User") and the dewi39 platform ("Platform", "We"). This Agreement takes effect as soon as you complete account registration or access any service provided by dewi39.

Your continued use of this platform following any amendments to these Terms and Conditions will be considered your acceptance of the updated terms. It is the user's responsibility to review this document periodically to stay informed of the latest applicable conditions.

To register and use the dewi39 platform, you must meet all of the following eligibility criteria:

• Aged 18 years and above on the date of registration.
• Not subject to any legal prohibition that prevents the use of online gambling platforms.
• May only have one (1) active account per individual — multiple accounts by a single user are strictly prohibited.
• Information submitted during registration must be accurate, complete, and up to date.
• Not currently on any self-exclusion list or platform-imposed restriction list.

Dewi39 reserves the right to request age verification at any time and to temporarily suspend an account while verification is in progress. Accounts found to not meet eligibility requirements will be terminated without prior notice.

During registration, you are required to provide accurate personal information including your full name, phone number, date of birth, and a valid email address. All information is used for identity verification and account security purposes.

As part of our KYC (Know Your Customer) procedure, dewi39 reserves the right to request verification documents at any time, particularly before your first withdrawal or when unusual activity is detected. Required documents may include:

• A copy of a valid national identity card (MyKad) or passport.
• Proof of residential address (utility bill or bank statement) dated no more than three months ago.
• Proof of the payment method used (screenshot or statement).

Failure to provide the required documents within the specified timeframe may result in a temporary account suspension or termination. This KYC process is in place to protect you from unauthorised use of your account.

Dewi39 supports a wide range of deposit methods popular among users in Malaysia. All deposits are processed in Malaysian Ringgit (MYR) and credited to your account instantly or within a set timeframe depending on the method used.

Accepted deposit methods include:

• DuitNow – real-time transfers via phone number or bank account number.
• FPX (Financial Process Exchange) – direct transfers from major Malaysian banks.
• Touch 'n Go eWallet – a digital wallet approved by Bank Negara Malaysia.
• GrabPay – payments via the Grab app.

The minimum deposit amount is MYR 10 per transaction. The maximum daily deposit limit is subject to individual account settings and can be adjusted in your account settings section. All deposits must come from an account or wallet registered under the same user's name — third-party deposits are not accepted and will be returned.

Users may submit a withdrawal request at any time as long as the required conditions are met. dewi39 processes withdrawals within 15 to 30 minutes for accounts that have completed full KYC verification.

• The minimum withdrawal amount is MYR 50 per transaction.
• Withdrawals can only be made to the same payment method used for the deposit.
• Any withdrawal involving an active bonus must meet the specified rollover requirements before it can be processed.
• Dewi39 reserves the right to request additional verification for withdrawals exceeding certain limits.

Under certain circumstances, such as security verification or investigation of suspicious activity, dewi39 reserves the right to suspend withdrawal processing until the investigation is complete. Users will be notified via email or live chat if such a suspension occurs.

Dewi39 offers a variety of bonuses and promotions from time to time for both new and existing users. Each bonus is subject to specific terms stated on the relevant promotions page. The general conditions that apply to all bonuses are as follows:

• Each user is eligible to receive the welcome bonus once only.
• The rollover/wagering requirement must be met before any withdrawal from the bonus balance is permitted.
• Bonuses cannot be transferred to other users or directly converted to cash.
• Dewi39 reserves the right to cancel any bonus suspected of being obtained through fraudulent means or abuse.
• Specific promotions may be subject to time limits and particular wagering conditions as stated.

All games available on the dewi39 platform use a Random Number Generator (RNG) system that has been independently audited by accredited third parties. This ensures that every spin, every card hand, and every game outcome is entirely random and free from any manipulation.

The RTP (Return to Player) value displayed for each game is a figure verified by the respective game provider. RTP is a long-term measure and does not guarantee the outcome of any individual game session.

• Game results recorded by the dewi39 system are final and binding.
• Any technical disruptions during gameplay will be resolved based on valid system records.
• The use of automation software, bots, or any unauthorized method to influence game outcomes is strictly prohibited.
• Dewi39 reserves the right to void any bets suspected of exploiting technical bugs or system vulnerabilities.

Users are required to behave respectfully and responsibly while using the dewi39 platform, including when interacting with other players or live casino dealers. The following conduct is strictly prohibited:

• Making threats, insults, or hate speech directed at any individual.
• Attempts to hack, attack, or disrupt platform operations.
• Colluding with other players to manipulate game outcomes.
• Money laundering or using the platform for any unlawful financial activity.
• Registering multiple accounts to exploit bonus offers.
• Sharing login credentials with another individual.

Violating any of the above prohibitions may result in immediate account suspension or termination, balance freezing, and reporting to the relevant authorities if necessary.

Dewi39 is committed to protecting users' personal data in line with industry best practices. All information you provide during registration and use of the platform is stored and processed using 256-bit SSL encryption.

We will not sell, transfer, or disclose your personal information to third parties without your consent, except in the following circumstances:

• Legal requirements or court orders.
• Cooperation with authorities in criminal or fraud investigations.
• Necessary sharing with service providers acting on our behalf (subject to confidentiality agreements).

For detailed information on how we collect, use, and protect your data, please refer to Privacy Policy our complete.

Dewi39 reserves the right to suspend or terminate a user's account at any time for reasonable cause, including but not limited to:

• Violation of any condition in these Terms and Conditions.
• Suspected fraud, money laundering, or other unlawful activities.
• Failure to submit the requested KYC documents within the specified timeframe.
• Inaccurate or false account information.
• Approved self-exclusion requests.

In cases of termination due to a breach of terms, dewi39 reserves the right to hold any balance suspected to have been obtained through illegitimate means while an investigation is conducted. For terminations at the user's request, all eligible balances will be returned once the investigation is complete.

Users who wish to voluntarily close their account may contact our support team via Live Chat at any time.

Dewi39 strives to keep the platform running smoothly and free from technical errors. However, we cannot guarantee uninterrupted or continuous platform availability under all circumstances.

Dewi39 is not responsible for:

• Financial losses caused by disruption to the user's internet connection.
• Financial losses resulting from login credentials being disclosed to another party.
• Any indirect, incidental, or consequential losses arising from the use of the platform.
• Service disruptions arising from scheduled maintenance or circumstances beyond our control (force majeure).

Users acknowledge that online gambling involves financial risk and accept full responsibility for all wagering decisions made.

Dewi39 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions will always be available on this page with an updated effective date.

For amendments considered material and involving significant changes to user rights, dewi39 will endeavour to notify users via an in-platform notice or email at least three (3) days before the amendment takes effect.

Continued use of the platform after the amendment effective date constitutes your acceptance of the updated terms. If you disagree with any changes, you have the right to close your account by contacting our support team.